Clearwater Clinical is looking for people with a passion for making an impact on the world while solving challenging problems. Our products are helping to improve peoples’ lives and reduce the cost of health care. We do this by replacing slow and expensive traditional approaches to medicine with cutting edge mobile and cloud-based solutions.

To be considered for this opportunity, please send your resume to jobs@clearwaterclinical.com.

Clearwater Clinical is seeking an energetic team member for the full-time opportunity of Account Manager for our SHOEBOX Audiometry Product Line.   The primary role would be engagement and development of long-term relationships with both new and existing customers. In addition, the Account Manager would be responsible for liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to customer requirements.

Primary Responsibilities:

  • Operate as the point of contact for SHOEBOX Audiometry customers
  • Initiate progress and track SHOEBOX sales opportunities
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key accounts and sales metrics
  • Provide SHOEBOX product support and/or training when required
  • Other duties as assigned

Qualifications:

  • 3+ years of account management in the medical/biotech industry or other relevant experience
  • Minimum Bachelor of Science degree or equivalent
  • Masters of Science degree or equivalent considered an asset
  • Experience in Audiology or healthcare considered an asset
  • Demonstrated ability to communicate, present and influence credibly and effectively to all levels of the organization
  • Experience in communicating/executing complex solutions based on customer needs
    Proven ability to manage multiple projects at a time
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Commitment to continuing professional development including optimal communication, conflict resolution, market segment differentiation, and effective training techniques

We invite enthusiastic and qualified applicants to submit their resume by email to: jobs@clearwaterclinical.com.  Please include  “Account Manager” in the subject line. 

We thank all applicants, however, only those selected for an interview will be contacted.

Clearwater Clinical is seeking a passionate team member to provide top quality Customer Service Support for our SHOEBOX Audiometry product line. Our products are changing the way healthcare is provided by replacing slow and expensive traditional approaches with cutting-edge mobile and cloud-based solutions.

We are searching for an experienced Customer Service/Support Representative who will provide high-level technical service, support and training to our customers, as well as lead the development of product support tools for our sales team.

Clearwater Clinical is a well-funded startup with proven leadership. We are located in the heart of Wellington West surrounded by restaurants and amenities.

Key Responsibilities:

  • Provide SHOEBOX Audiometry system set-up guidance and product training to customers
  • Follow up with SHOEBOX Audiometry customers to ensure user success and product performance
  • SHOEBOX Audiometry technical support – addressing customer questions related to use of the SHOEBOX platform
  • Assist in developing and maintaining support and training tools and materials for all components of the SHOEBOX Audiometry Solution
  • Track, analyze, and report on trending support issues and customer feedback

Qualifications:

  • Undergraduate degree in the life sciences, audiology or related field
  • 2-3 years IT customer service and support experience in the healthcare, biotechnology, or medical software industry
  • Well developed professional communication skills, verbal and written
  • Legally eligible to work in Canada

We invite enthusiastic and qualified applicants to submit their resume by email to: jobs@clearwaterclinical.com. Please include “Customer Service/Support Representative” in the subject line. 

We thank all applicants; however, only those selected for an interview will be contacted.

Clearwater Clinical is seeking an energetic team member for the full-time opportunity of  Sales Development Representative for our SHOEBOX Audiometry Product Line. We are seeking a highly organized, self-motivated, and driven individual who is passionate about their work and enjoys engaging people. You will own the sales development efforts and help create revenue opportunities for the SHOEBOX Sales Team.   This is an entry-level position with growth opportunity.

Primary Responsibilities:

  • Utilization of research skills to develop prospective lists for targeted marketing and sales initiatives
  • Pre-sales lead generation, inbound and outbound lead engagement, qualification and nurturing via email, phone, and / or social media
  • Coordination of qualified lead hand-off and/or meeting scheduling with the sales team
  • Solution demonstrations and educating prospects on the SHOEBOX Audiometry platform
  • Other duties as assigned

Qualifications:

  • Sales or Sales Development experience in the medical/biotech industry or other relevant experience considered an asset
  • Minimum Bachelor of Science degree or equivalent
  • Masters of Science degree or equivalent considered an asset
  • Experience in Audiology or healthcare considered an asset
  • Exceptional verbal communication and writing/editing skills, with an ability to summarize key findings and effectively communicate scientific concepts succinctly to different audiences
  • Well developed computer and data entry skills, including strong attention to detail
  • Excellent organizational skills and an ability to manage and utilize client database
  • Strong work ethic and demonstrated reliability
  • Tenacity, drive and eagerness to succeed in a dynamic team in a high growth environment

We invite enthusiastic and qualified applicants to submit their resume by email to: jobs@clearwaterclinical.com. Please include  “Sales Development Representative” in the subject line.

We thank all applicants; however, only those selected for an interview will be contacted.